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Before you call for support, here are things you can do to resolve a Blackberry problem if it's simply sending and receiving.

Here I present a quick fix for any Blackberry problem that deals with sending and receiving - an elixir if you will.  It's time tested and has solved a ton of incoming calls in my technical support career.  I'll first start with some teaser diagnostics then work my way to the quick fix.

1. First, start with the basics.  Make sure that wireless is on as indicated by the Antenna icon.  Also make sure there is some level of reception indicated by the numbers of incremental bars.  Connection may be intermittent if there is only one bar.
2. Make sure the data connection is available on the Wireless Network.  Depending on phone and carrier, this is indicated by a 1X, EDGE, GPRS, EV, or EDVO, etc.
3. Remove the battery.  Yes, this is the time tested method.  The procedure is to turn the device over while on, remove the battery, wait about 30 seconds, then reinsert the battery.  After the device boots back to the main screen, it may take up to a minute or two for mail to resume sending and receiving to the device.

 If the above steps fail, then you probably need to call your respective help desk or carrier for support.